Kendlebell provide Outsourced Helpdesk and Ticketing Services to many of our clients in the IT and other industries. As an outsourced telephone support service, we will provide our customers with a dedicated number which will terminate in our call centre.

How does an Outsourced Helpdesk Service operate?

The Kendlebell staff will be trained on how to answer any FAQ’s (frequently asked questions) before going live. All helpdesk queries will be directed to this number by the Kendlebell client. The Kendlebell staff will answer all calls and try to help callers with their queries. It could also operate on an overflow or out of hours basis or just when you are short staffed.

Benefits of an Outsourced Helpdesk Service

This service guarantees that all calls will be answered in a professional and friendly manner as if the telephone assistant was a company employee. Reduced frustration by customers is inevitable as they get to speak to an operator (they will not know this service is outsourced) and have their query answered or logged for a call back. The tone of voice and words used will reflect your brief and agreed style. Kendlebell deliver an Outsourced Helpdesk Service that will raise the level of customer service you provide and enhance your reputation in the marketplace.

How does an Outsourced Ticketing System operate?

Many of our IT customers also use a ticketing system to help handle helpdesk queries. IT ticket is the generalised term used to refer to a record of work performed (or needing to be performed) by the IT support organization to operate their company’s technology environment, fix issues and resolve user requests. It can be very demanding as some companies have highly paid engineers answering calls just to book them into the Ticketing System. In addition, customers get stressed if their call is not answered. Most customers relax once the call is logged and in the Ticketing System as they know it will be sorted shortly afterwards.

Using a ticketing system improves customer service and satisfaction. It’s an easy way for customers to ask for help and for the IT company to provide that assistance effectively and efficiently. When a customer runs into an issue with our client’s product or service, they can demand assistance immediately. The Kendlebell staff will log all calls that they can’t deal with immediately (based on the agreed FAQ’s) on to our client’s ticketing system and this will allow our client to get back to the caller later with a solution to their problem. This service can be put into place seamlessly with the Kendlebell client giving username and password access to Kendlebell staff to log details into their ticketing system.

Benefits of an Outsourcing Ticketing System

Outsourcing the helpdesk / ticketing system to a company like Kendlebell allows our clients to get on with their core work. They can deal with priority ticket issues in an orderly and timely manner as they will have been recorded by Kendlebell and given a level of priority to indicate their importance. It is also very cost effective for the Kendlebell client as they are paying on a “per message “basis for the ticketing work undertaken by Kendlebell. Customer queries whether by phone or email can be handled by Kendlebell staff in an efficient manner.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here 

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit our service page here for more information on all our services.

Why Solicitors & Accountants Are Turning to Call Answering Services Like Kendlebell

 

In today’s fast-paced, client-driven world, solicitors and accountants are under increasing pressure to be available, responsive, and efficient — all while maintaining the highest professional standards. The demand for real-time communication, coupled with the need to focus on complex work, has led many practices to seek smarter ways of managing inbound calls. One solution growing in popularity is outsourcing to call answering services like Kendlebell.

 

Here’s why so many legal and accounting firms are making the switch.

 

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1. Never Miss a Call – or a New Client

 

First impressions matter. When potential clients call a solicitor or accountant, they expect their call to be answered promptly and professionally. Missed calls often mean missed opportunities — especially for firms dealing with sensitive legal or financial issues.

 

Kendlebell’s call answering service ensures that every call is picked up by a trained, friendly team who can take a message, qualify the lead, or even transfer urgent calls directly.

 

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2. Free Up Valuable Time

 

Every call interruption can pull professionals away from deep, focused work. Whether drafting legal documents or managing client accounts, that lost concentration has a real cost.

 

With a virtual receptionist service, you can concentrate on core tasks, knowing that your phones are handled seamlessly in the background.

 

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3. Professionalism and Compliance

 

In regulated industries like law and accountancy, maintaining a professional image is essential. Kendlebell’s team is trained to handle calls with discretion, professionalism, and adherence to your firm’s tone of voice and protocols.

 

Plus, messages are delivered securely and promptly, helping firms remain compliant with industry standards.

 

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4. Support During Busy or Out-of-Hours Periods

 

Call volumes can spike during certain times of the day, month, or year — especially around tax deadlines or legal filing dates. Firms can struggle to keep up without extra support.

 

Kendlebell offers overflow and out-of-hours call handling, ensuring clients receive consistent service even when your team is stretched.

 

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5. Cost-Effective Compared to Hiring In-House

 

Recruiting, training, and employing a full-time receptionist can be costly — and only covers standard office hours. In contrast, a call answering service offers flexibility and scalability at a fraction of the cost, with extended availability and no HR overhead.

 

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6. Boost Client Satisfaction and Retention

 

Clients appreciate prompt responses and the human touch. A call answered by a real person, rather than an impersonal voicemail or automated menu, builds trust and improves the client experience — helping to differentiate your firm from competitors.

For solicitors and accountants looking to enhance client service, reduce admin burdens, and grow their practices, call answering services like Kendlebell provide a smart, professional solution. Whether you’re a solo practitioner or part of a larger firm, the benefits are clear: more time, more clients, and better service — without compromising on quality.

 

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Interested in learning how Kendlebell can support your practice?

Get in touch today for a free consultation and discover the difference professional call answering can make.

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955

 

 

If you are an entrepreneur or small business owner, you typically need to take on many duties during each working day. The traditional way to deal with your work requirements was to hire employees to share the workload. This can work but is also inclined to be very expensive and time consuming.

Outsourcing can provide the same standard of service with more flexibility. Outsourcing also tends to be more affordable, with less paperwork and no upfront costs.

Wit outsourcing you can get efficiencies, cost savings and flexibility.

What are the benefits of outsourcing? 3 key reasons

The COVID-19 pandemic forced many companies into a remote-working model. The remote working model forced upon us in the Covid period answered many of the doubts and questions people had regarding online security, productivity and collaboration when working from home.

For example, giant tech companies, such as Microsoft, concluded that many of their employees can now work from home permanently if they choose.  Remote working has finally gone mainstream and is fast becoming the norm.

1. Flexibility

Remote working and “distributed teams” give businesses greater flexibility in terms of who they can hire, but outsourcing can provide an additional level of agility to a company, allowing it to grow whilst mitigating financial risk.

As well as being flexible, there are generally no permanent contracts when outsourcing. With many freelancers and agencies, you can pay per project or month by month on a “per Call” basis. With outsourcing, if a company’s workload suddenly reduces – they don’t have any ongoing commitment. They can match their overhead cost with their Revenue income.

2. Save time

With outsourcing, you can save a substantial amount of time when it comes to recruiting, hiring and training.

When businesses are looking to recruit a full-time, permanent employee, it can take a lot of time, effort, and money to advertise a position, interview candidates, and train the successful hire.

There is no need to invest time and money into training with outsourcing, and the commitment can be minimal. For example, if a freelancer or provider doesn’t meet the job requirements in any way, you can stop using them, usually within a matter of days or weeks.

You don’t have to deal with as much paperwork and red tape when you outsource rather than hire a permanent employee. Taxes, holidays, pension contributions, insurance – a lot of paperwork comes with hiring an employee. These will be handled by the outsourcer you employ.

3. Save money

Outsourcing can also save you a lot of money. For example, with Kendlebell’ s outsourced telephone answering service, you only pay for what you use. Compared to an in-house receptionist, there is no monthly wage or permanent contract.

In addition, with outsourcing, there is no need to invest in expensive hardware, software, and office space. With Kendlebell, you can get set up with a dedicated receptionist within 24 hours and without any upfront costs. This can be done seamlessly with service to your clients unaffected.

What are the benefits of an Outsourced Telephone Answering service? 5 Key reasons.

Using a telephone answering service can be a great place to start outsourcing. Check out the cost here 

1. Never miss a business call

Our research suggests that 1 in 3 business calls are missed. This statistic is quite astonishing when you consider how calls are such a valuable source of leads and sales. If someone is taking the time and effort to pick up the telephone and call your business, chances are they are ready to buy or sign up. What’s more, people are unlikely to leave a voicemail message and will often go on to call a direct competitor. With a telephone answering service, you can capture every call during regular office hours, whilst a 24/7 service allows you to capture leads while you sleep! With a polite and professional receptionist answering your calls promptly and in your business name, you can enjoy the peace of mind that comes with knowing that your callers are in safe hands if you are unable to take a call.

2. Provide 24/7 customer service

With Kendlebell’ s telephone answering service, you can enjoy the benefits of a dedicated receptionist during regular office hours. Your receptionist will be handpicked to match your business in accordance with their experience and credentials. Outside of office hours, we have a specialist team of receptionists who can take your calls throughout the evening, night and early hours.

With more people than ever working shifts and many people stating that they find it easier to call businesses outside of regular working hours, providing a 24-hour point of contact can prove a significant competitive advantage.

3. Increase productivity

Undoubtedly, the most significant advantage of hiring a telephone answering service is the positive impact it can have on your productivity levels. While telephone calls are an essential source of leads for many businesses, they can also generate many unwanted interruptions each day. With spam and scam calls increasing in recent years, it can be frustrating to drop the work that you are doing, answer the telephone – only to realize it’s a scam call. If you are looking for an affordable and efficient way to get more done each day, then a telephone answering service could well be the answer. Your existing staff can get on with their core business tasks, whether that be sales, administrative or creative.

4. Improve your work/life balance with an Out of Hours service

With an out-of-hours, 24/7 service, you can relax completely during your leisure and recreational time, without having to listen out for your telephone constantly. You do so, in the knowledge that all your calls are being answered in a professional and efficient manner during out of office hours.

5. Create a great first impression

A well-trained outsourced call answering team can answer your calls efficiently and, in a customer – friendly manner. In many cases, they are the first point of contact for the caller with the company so “First Impressions” are very important. Your callers will feel important and valued with a polite and professional Kendlebell receptionist answering your calls and providing the best possible customer service.

Conversely, if a call goes to voicemail, a potential customer will often feel frustrated, and when they think of your brand / company in the future, it is this feeling that they will probably remember! Providing a positive human touch can make all the difference.

Conclusion

As shown above, outsourcing has many benefits. It can provide an efficient way to grow your business whilst mitigating financial risk. It can also provide you with a global talent pool of well-trained call answering staff who don’t require training or employee benefits such as vacation leave as they would if you employed them yourself. To free up more time and become more productive, using an outsourced telephone answering service can be a simple and highly effective way to achieve this and more. learn more about Kendlebell here 

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently.

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

 

 

 

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[/one_third]Tom Shanahan, MD of Kendlebell Fairview discusses how outsourcing your Diary Management service can save you money and time while you work with clients and focus on your business.

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It can be expensive to employ an on-site receptionist. But when you’re busy, are your callers greeted by a machine or left unanswered? If so, you risk losing business. Maybe you are trying to do both – work and answer calls. If callers do not get a reply, they often call someone else. In addition, if someone cancels and leaves a message, it might be too late to call someone on the waiting list. Tom explains how Kendlebell Personal Assistants can update your diary while you work.

 

Kendlebell, the leading virtual office and phone answering service, can ensure the perfect answer, every time. You can visit his website here www.kbell.live  to learn more or just listen to the 2 minute video where it is all explained.

Tom recently posted this video on LinkedIn and here is what some customers said

I can highly recommend Kendlebell Fairview, they have been providing excellent service to us and more importantly, our customers for a number of years now.” Martin Crothers, Director Crothers Security

I would highly recommend Tom & his Kendlebell team.” Daniel Collins Owner Photocopiers.ie

Great service Tom Shanahan!” Pat Flynn, Co-Founder Nettzer

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How can a Virtual Receptionist help Callers?

Virtual receptionists can be a very valuable asset to your team. They receive detailed training before they take a call. As a caller, your telephone calls will be taken by professionals who will act as ambassadors for your business and represent you and your clients in a very positive manner. If they have access to your online diary, they can set up appointments for clients to visit you or other members of your team.

Typically, Virtual receptionists are trained to know and understand your company’s policies and procedures. They will be able to handle frequently asked questions and sell or up-sell your company’s products and services. In addition, they will become familiar with any specific do’s and don’ts that you may want followed when they speak to your callers. For example, if you own an Accountancy practice, you may not want your receptionist giving tax advice over the phone to a caller.

Typically, Virtual Reception pricing is based on volume of calls taken on behalf of the client. This means that the client will pay less when not so busy and more when the phones are hopping.?

How can a virtual receptionist help you.?

As your business gets busier, your time is going to become more and more valuable. A typical business call lasts on average almost 5 minutes. While a couple of 5-minute calls is not a problem, as they mount up, they are going to occupy more and more of your time during the working week. Outsourcing the answering of your phones to virtual receptionists, will mean that you and your staff will be in a better position to spend more of your time with your clients providing top class service. This can be done very cost effectively as Virtual reception services are priced on a price per call basis and therefore you do not need to invest in the fixed cost of hiring full time receptionists.

Outsourced Virtual Receptionists can help you as your bookings for meetings and appointments needs increase

As your company gets busier it is likely that you will have an increase in the number of meetings and appointments that you will need to attend. Often these meetings will provide you with opportunities to convert leads to sales and increase your customer base. Attending such meetings will allow you to network and grow your business.  A good virtual receptionist will schedule meetings for you with people calling to meet you.  They can use your online Diary management system to do this handling the calls seamlessly as if they are a permanent part of your team.

How are Outsourced Virtual Reception services priced?

Virtual receptionists pricing will depend on the number of calls you receive and will allow you to match your costs with increased sales levels. Kendlebell have a unique calculator to assist companies assess the potential charges based on the number of calls received each month. The cost comparisons with a full time receptionist are very attractive as companies only pay for the calls received and there are no wastage as unoccupied times are not charged for unlike a not – so – busy receptionist. See here how you can calculate the monthly charge www.kbell.live/prices.

Overall, using a Virtual Receptionist service makes good business sense!

 

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist. While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start. You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions. For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday. To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

 

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

 Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies, and verify the data on the clients’ database. Sometimes, where we do not have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database.

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy? Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Address

Your new localised address can be used on all company stationery, letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address, and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local, you need a localised business address.

Localised Telephone Numbers

Area call numbers

Kendlebell provide true local numbers e.g., Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland, and international numbers are also available
• Ideal for expanding your local reach in publications

Non-Geographic numbers – Kendlebell can also supply you with an 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

 

Our website address is: www.kbell.live

Many small businesses or sole traders have difficulty answering their phone when they are busy with a client or patient. It is considered bad manners to take a telephone call when you are treating a patient or in a meeting. Diary Management is a service that can ensure you can focus on your business, while business is being generated in your Diary, by a Virtual Receptionist.

What happens if you miss a call because you do not have Diary Management?

– It may go to an answering machine and that can be seen as impersonal or unprofessional
– It may not get answered at all
– You may miss an income related call
– It may be a cancellation and now you have a gap
– There may be a few calls to catch up on at the end of the day just when you want to finish

Many sole traders, professionals and small businesses cannot afford to have a receptionist answering their calls, especially as there may not be many calls on a given day. An external diary management service could save up to 70% of a receptionist salary! Imagine you are treating a patient and the phone rings – it is likely to be appointment related and therefore could affect your revenue.

How does contracting your Diary Management to an external provider work?

1. You need DM software so the service provider, and indeed you, can get access to the diary day and night. This may cost you €35 a month. It is backed up in the cloud
2. Provide safe and secure access via passwords to the provider so gaps can be filled, and changes made
3. Agree the way you want your business calls to be answered and actions taken
Remember, after the modest monthly fee (€30) you only pay per call – about €2.15 per call.

What are the benefits of a Diary Management service?

– Very positive first impression – so much more helpful than an answering machine
– The callers think it is your office and appointments can be made and cancelled instantly and messages taken and sometimes sorted
– You never miss a call – remember each call has the potential to generate income on your behalf – it may be too late when you call back later.
– Cancellations cost money, so a service that fills the gaps with those on a waiting list, can increase your revenue instantly
– There is no long list of call backs at the end of the day giving you better work life balance

This service is ideal for medical and health practitioners, sole traders, trades, service providers – anyone who is working with or on a client / patient and cannot take the call. Call Kendlebell if we can be of help to your business or practice or use our “Price Checker” on www.kbell.live/prices to get costs. Why not try our 7 day FREE TRIAL https://www.kbell.live/free-trial/ to see if this service suits you or checkout our Diary Management Service page here.

See our Diary Management Service

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

• Telephone Answering / messaging
• Virtual Reception services
• Diary Updates
• Order Taking
• Back Office Processing
• Credit Card Processing
• 24/7 cover
• Telemarketing
• Customer Surveys
• Database cleansing

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception.

We pride ourselves on providing a professional and effective service.

Our website address is: www.kbell.live

 

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Call Centre Answering. This will help your business in many ways.

Top notch Call Centre Answering

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Call Centre Answering

Outsourcing your Call Centre Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Call Centre Answering

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Call Centre Answering

By outsourcing your Call Centre Answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Call Centre Answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Call Centre Answering

By outsourcing your Call Centre Answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Call Centre Answering

One of the key advantages to outsourcing your Call Centre Answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Call Centre Answering

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Call Centre Answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Call Centre Answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Call Centre Answering

Outsourcing your Call Centre Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Call Centre Answering

By outsourcing your Call Centre Answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.live See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.live

12 reasons why outsourcing your reception to a Virtual Receptionist makes economic and practical sense and good business practice

What is a Virtual Receptionist?

A virtual receptionist is like a receptionist, but ‘virtual’ – it just means the person who handles your calls works in a remote fashion, instead of at your front desk.

As well as helping out customers, they can do pretty much anything – from answering phones and taking messages, to handling enquiries, making bookings and even take sales enquiries or initial IT ticket support.

These services often work by providing a business with a unique divert number. When activated, all calls can be sent to that number, instead of ringing through to your own office. The virtual receptionist can then answer the phone and handle the calls as if they are a part of your business.

Virtual receptionists are perfect for almost any business owner who has struggled to answer the phone when it rings. Lawyers, accountants, dentists, hairdressers and small businesses of all shapes and sizes have all benefited from having that extra person to take calls and handle all the little details for them. Really, there is no industry that wouldn’t benefit from a little outsourced support. Learn more about the Virtual Receptionist service from Kendlebell here .

Why should I use a Virtual Receptionist from Kendlebell?

1. Cost-Effective:

Hiring a full-time receptionist for your business can be expensive, especially when you consider the cost of recruitment, training, annual salary, holiday, and sick cover. A virtual receptionist only costs a fraction of that total and can be available as and when you need them. The cost of hiring and training them is taken on by your chosen telephone-answering provider. So, all you need to do is pay a small monthly fee for the service.

2. Better Productivity:

Having a virtual receptionist can do a lot for the productivity of you and your employees. It takes an average of 23 minutes for you to refocus after you’re disturbed by a phone call, and sometimes phone calls can be terribly distractive in an office. But a virtual receptionist can answer your calls throughout the day, so and your staff can maximise your productivity without missing a single thing. This keeps both your team and your customers happy and allows you to carve out a time to return any calls you need to – at a time that’s convenient for you.

3. Improved Customer Service:

Great customer service is at the heart of every successful business. Being able to answer the phone every time a customer calls, in the same professional manner, and have their query dealt with properly, is a cornerstone for good service. Staff might not be able to offer that level of consistency or be able to get to the phone each time if they have a lot to do. But a virtual receptionist is there to do nothing else – which means they can provide a high level of customer service every time.

4. You can manage your time better:

Using a virtual reception service, can free up your time to allow you get on with the important matters in your business. You will no longer be tied to your desk afraid to move because you may miss a call. Your virtual receptionist will transfer calls through to you as they are coming in provided you are available to take the calls. If not, they can take a message and email on to you.

5. Maintain a professional image:

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly.

6. Lower costs and better service:

Hiring a virtual reception service can be significantly less expensive than hiring a full-time in-house receptionist. For smaller businesses as well as the physical cost saving on the full-time receptionist, they also gain time savings because the staff do not need to answer all calls. They can focus on revenue generating activities on behalf of the company. Kendlebell have a calculator so you can see how much you save compared to employing a full time staff member – look at this www.kbell.live/prices

7. Flexibility as you get busier:

Growing businesses need to be able to expand quickly. They need to have the flexibility to expand their workforce quickly. Using a virtual reception service, gives companies that flexibility. They can expand as they get busier and, likewise, they need not incur excessive costs in slower times as they incur costs for only the calls taken in their behalf.

8. Instant access to industry specific Virtual Receptionists

It can often prove difficult to find and hire staff with industry specific experience. However, it is much easier to engage a virtual reception service who have relevant experience in specific sectors. Examples of such specialty services would be taking calls for industries such as medical services or IT technical support. We provide virtual reception services to many different industries. Our virtual receptionist service, as well as being expert at doing reception duties, typically will also understand rules and compliance issues related to a specific industry.

9. Cut equipment / technology costs:

Outsourcing your reception in a small business means that you will not have to invest in reception equipment. This includes investing in expensive telephone switches and related technology. It also saves on the regular upgrading of such equipment.

10. Flexibility as you get busier:

Growing businesses need to be able to expand quickly. They need to have the flexibility to expand their workforce quickly. Using a virtual reception service, gives companies that flexibility. They can expand as they get busier and, likewise, they need not incur excessive costs in slower times as they incur costs for only the calls taken in their behalf.

11. Maintenance savings on telephone equipment:

If you have an in-house receptionist, you will need to deal with maintaining your telephone and related IT equipment and dealing with the inevitable technical hitches that will occur from time to time.  This often means signing up to expensive maintenance contracts to maintain the equipment. When you outsource your telephone answering you will not have to worry about these maintenance contracts because you use the services of a virtual reception service. Using their services will help save a lot of money you could otherwise have used maintaining equipment.

12. Extended phone support availability – out of hours call answering:

Using an outsourced virtual reception service, will allow companies to have their phones answered beyond the typical working day. This can be a problem for a typical company where staff leave for home circa 6.00 pm. A typical virtual reception service will answer phones during the working day and after hours, some answering at weekends and bank holidays as well. This will, of course, help businesses as they will not miss potential income related calls. When customers call anytime to set up an appointment or have an emergency service call taken care of, business revenues will increase as will the company’s reputation.

Conclusion:

As has been outlined above, there are many hidden benefits of outsourcing your reception to a virtual service provider. Finding qualified staff is difficult and keeping them hired is expensive. Using Virtual Reception services gets you past these issues as well as all the other twelve benefits outlined above that they bring to a business. Just call Kendlebell to get the right answer! Learn more about our services at www.kbell.live

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently.

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

 

 

 

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Call handling. This will help your business in many ways.

Top notch Call handling

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Call handling

Outsourcing your Call handling can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Call handling

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Call handling

By outsourcing your Call handling, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Call handling will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Call handling

By outsourcing your Call handling you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Call handling

One of the key advantages to outsourcing your Call handling is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Call handling

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Call handling can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Call handling, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Call handling

Outsourcing your Call handling can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Call handling

By outsourcing your Call handling, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.live See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.live

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Telephone Answering. This will help your business in many ways.

Top notch Telephone Answering

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Telephone Answering

Outsourcing your Telephone Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Telephone Answering

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Telephone Answering

By outsourcing your Telephone Answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Telephone Answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Telephone Answering

By outsourcing your Telephone Answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Telephone Answering

One of the key advantages to outsourcing your Telephone Answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Telephone Answering

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Telephone Answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Telephone Answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Telephone Answering

Outsourcing your Telephone Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Telephone Answering

By outsourcing your Telephone Answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.live See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.live